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ANY QUESTIONS?

Please take a look through our FAQs to find the answers to our most commonly asked questions.

If your query isn't listed below, please do not hesitate to get in touch.

  • Do you deliver to my area?
    We offer delivery within a 25-mile radius of Odiham, Hampshire (RG29). This includes Winchester, Andover, Reading, Guildford and more. We do occasionally deliver outside of this area, but this is done on a job-by-job basis - please contact the office on 01256 861345 to discuss.
  • How much is delivery?
    Delivery starts from £15 for bulk bags and £36 for loose loads.
  • How big are your vehicles?
    Our lorries are 7 - 8 metres long and 2.4 metres wide, which is bigger than your average bin lorry. We can drop your delivery 3 - 4 metres from the vehicle using the grab arm, providing there are no restrictions. The same also applies to collections. If you are unsure whether our lorries will be able to access your property or have any other access issues, please email us info@diyaggregates.co.uk with photos. Our skilled drivers have many years of experience, and we will always try our hardest to deliver to everyone, or come up with an alternative solution.
  • Can I specify a delivery time?
    As long as we know where to leave your order, you don't need to be at home when we make your delivery. Be sure to provide us with detailed instructions when placing your order or give us a call. We are unable to offer timed delivery slots. Our drivers will always try their upmost to meet your needs, so please do let us know when placing your order.
  • What colour is our shingle?
    As our shingle is natural product, it’s colour will vary, and photos shown on our website are just a guide. If you require confirmation of the colour prior to ordering, please call us on 01256 861345 and we can assist you. please be aware however, that photographs will not be a true representation and are to be used as a guide only.
  • What is the size of our bulk bags?
    Our aggregate bulk bags are 85 x 85 x 85cm, which covers approximately 0.5m3 and our soil bulk bags are 90 x 90 x 90cm, which covers approximately 0.75m3.
  • We live down a small lane, is delivery still possible?
    For properties and locations situated down small or narrow lanes, we do have a small lorry available. Please note however, that this lorry can only hold up to four bull bag and cannot deliver loose loads. If you are unsure that our lorries will fit down your road, please do contact us before placing your order and we will be able to advise.
  • Can you deliver onto my drive?
    As per our terms and conditions, our policy is kerb side delivery only. It is down to the driver’s discretion as to whether they can safely leave your order on your driveway. Our drivers will be as helpful as they can and will always do their best to leave your order where requested. Please note, we cannot drive onto block paving driveways as there is risk of causing damage.
  • Can you lift bags over my fence/wall?
    Our large bag lorry is able to lift bags over fences and walls at our driver’s discretion, as long as it’s safe to do so. If you require this service, please ensure there is someone at home who can assist when the delivery is made.
  • Do you offer trade accounts?
    We are happy to offer trade accounts to selected customers. To apply for an account, visit our Contact page here and complete our online form or contact us on 01256 861345.
  • Can I collect directly from you?
    We offer direct delivery only.
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